Where Do You Set Thank You Message in WooCommerce?

WooCommerce is one of the most popular eCommerce platforms for WordPress, offering numerous customization options for enhancing the customer experience. One such feature is the “Thank You” message displayed after a customer completes a purchase. This message not only confirms their order but also provides a personalized touch that leaves a lasting impression. In this blog post, we’ll explore various ways to set and customize the “Thank You” message in WooCommerce.

Why Customize the “Thank You” Message?

The “Thank You” message is the final interaction a customer has with your store after making a purchase. Customizing this message has several advantages:

• Branding: Tailoring the message to align with your brand’s tone and voice strengthens the brand identity.
• Customer Engagement: You can use this opportunity to include additional information, such as order details, links to useful content, social media handles, or discounts for future purchases.
• Personalization: A well-crafted thank-you note can make customers feel valued, leading to increased loyalty.
• Feedback and Upselling: Encourage customers to provide feedback, share their experience, or explore other products, turning a simple thank-you page into a marketing tool.

Methods to Set the Thank You Message in WooCommerce

WooCommerce provides a few ways to set or customize the Thank You message for completed orders. The method you choose depends on how much control and customization you need.

1. Using WooCommerce Settings for the Thank You Page

By default, WooCommerce automatically directs customers to a “Thank You” page after checkout. This page provides a summary of their order, payment details, and other essential information. However, WooCommerce itself doesn’t offer a direct option to customize the thank-you message without some coding or plugin assistance.

Steps to Edit the Thank You Page:

• Step 1: Navigate to your WordPress dashboard.
• Step 2: Go to WooCommerce > Settings.
• Step 3: In the Advanced tab, you can find options for managing various pages, including the checkout and order complete (Thank You) pages.
• Step 4: While WooCommerce provides flexibility in choosing which page is set as the Thank You page, customizing the content requires more advanced methods, such as using custom code or plugins.

2. Customizing the Thank You Message Using Code

If you want to customize the Thank You message without using a plugin, you can achieve this by adding custom code to your theme’s functions.php file or via a custom plugin. This gives you more control over the content displayed to the customer.

Example Code for Adding a Custom Thank You Message:

php
add_action( ‘woocommerce_thankyou’, ‘custom_thankyou_message’, 10, 1 );
function custom_thankyou_message( $order_id ) {
if ( !$order_id )
return;

$order = wc_get_order( $order_id );

echo ‘<p>Thank you for your order! We appreciate your business and look forward to serving you again.</p>’;
echo ‘<p>Your order number is ‘ . $order->get_order_number() . ‘.</p>’;
}

In this example, we are hooking into the woocommerce_thankyou action to add a custom thank-you message. This message will be displayed after the order details on the Thank You page.

Steps to Add Custom Code:

• Step 1: Go to your WordPress Dashboard.
• Step 2: Navigate to Appearance > Theme File Editor.
• Step 3: Open the functions.php file from your theme.
• Step 4: Paste the above code snippet and save changes.
• Step 5: Visit the Thank You page to see your custom message.

Note: Always make a backup of your theme files or use a child theme to avoid losing changes during theme updates.

Also Read: TOP 10 Best CMS Software for Building Your Website

3. Using Plugins to Customize the Thank You Page

For users who are not comfortable editing code, there are several WooCommerce plugins that can help you easily customize the Thank You page and message. Some popular plugins include:

• Custom Thank You Page for WooCommerce: This plugin allows you to set a custom Thank You page for each product or for specific order statuses. You can redirect customers to different thank-you pages depending on their purchase.
• WooCommerce Thank You Pages Plugin: This tool enables you to fully customize the Thank You page with different content blocks, including product recommendations, social media links, and more.
• WooCommerce Thank You Enhanced: This plugin adds functionality to the default WooCommerce Thank You page by allowing you to upsell, request feedback, or even encourage customers to join a loyalty program.

Steps to Customize the Thank You Message Using Plugins:

• Step 1: From your WordPress dashboard, navigate to Plugins > Add New.
• Step 2: Search for one of the recommended plugins (e.g., “Custom Thank You Page for WooCommerce”).
• Step 3: Install and activate the plugin.
• Step 4: Go to WooCommerce > Settings and locate the plugin settings.
• Step 5: From here, you can customize the Thank You message or page depending on the plugin’s features.

These plugins provide a user-friendly interface to add custom content, redirect customers, and even analyze customer behavior on the Thank You page.

4. Adding Dynamic Elements to the Thank You Message

Besides simply adding a static Thank You message, you can enhance the user experience by including dynamic content such as:

• Personalized Offers: Display a custom discount code for future purchases based on their recent order.
• Related Products: Recommend similar or complementary products.
• Customer Feedback Request: Encourage customers to leave a review or complete a survey.

5. Testing the Thank You Message

Once you’ve customized the Thank You message, it’s essential to test how it looks and performs across different devices. You can simulate a test order in WooCommerce by creating a dummy product and completing the checkout process.

Steps for Testing:

• Step 1: Create a new product priced at $0.01 and set it as a draft (or private) product.
• Step 2: Go to your WooCommerce store and complete the purchase process with a test customer.
• Step 3: After the order is placed, view the Thank You page and confirm that your custom message appears correctly.

Testing ensures that your customers will experience the message as intended and that there are no display issues.

Final Thought on Where Do You Set Thank You Message in WooCommerce?

Customizing the Thank You message in WooCommerce is a great way to add a personal touch, strengthen your brand, and encourage customer loyalty. Whether you choose to edit the message through custom code or use a plugin, ensure that the message aligns with your business goals. A well-crafted Thank You message can convert first-time buyers into repeat customers, making it a crucial part of your WooCommerce store.

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